Peter Bye

In my working life in IT, I have encountered a number of organisations that wanted to move from a working IT system to a different one, in the belief that it would be better and cheaper. I’ll be describing a recent example in this piece. Although there is not on the surface any obvious connection with the Brexit campaign, there are some interesting parallels in the behaviour of the people involved.

I’ve chosen the example because I had the opportunity to study it in detail. The organisation concerned is large and has a particular IT system handing around 50 applications, of which some are very critical; they must work. A complicating factor is that a number of requirement changes have to be included each year. I won’t say what the organisation does nor where it is located, except to note that it’s not in the UK.

At the time of my involvement, the applications were running in a very stable platform, which provided the high level of security required by the nature of their work. (For those not familiar with IT, I use the term ‘platform’ to mean the computer hardware and all the software, apart from the applications.) The supporting personnel looking after the platform and the applications were very capable, and implemented the regular changes on time. Everything worked well.

A number of senior people in the organisation were convinced that it would be better, financially and otherwise, if they moved the applications to a different platform. To further justify the move, they falsely asserted that the current platform was due to be discontinued by its supplier. I was asked to work with a colleague to investigate the economics of the proposed move. This involved three activities: calculating the annual total cost of ownership (TCO) of the present system; the TCO of the new system; and the cost of moving the applications from one platform to another.

The first activity was fairly easy. Because the system existed, all the data required to calculate the TCO – primarily the annual cost of hardware, software and people – were readily available.

The second activity was obviously more difficult as of course the system did not yet exist. We approached the problem by deriving a configuration capable of meeting all the requirements, based on general industry data. From this, we could then calculate the likely TCO of the new system, once it had started stable operation.

That left us with the cost of the move, which we calculated using recognised information for projects of this size and in the same business sector. The project was very large; the number of lines of application code ran into the millions. We derived optimistic and pessimistic estimates of the effort required and the likely cost.

The results were interesting, and rather as we expected. We found that there would be a potential TCO saving of about 10%, but the cost of the project to accomplish the move would result in a return on investment of the order of 20 years, a lifetime in IT. We also warned that the risk involved in IT projects increases with size. As this would be a very large project, the chances of missing out on time, cost and performance were substantial[1]. We presented our findings, along with warnings about risk, to the organisation’s management.

What has this got to do with a venture such as Brexit? Both represent a significant change from a known to an unknown state. In each case, and other similar examples of change, the driving force comes from a number of people who obsess about the subject. Wishful thinking dominates their viewpoint as they construct a vision of a future of consummate excellence. Any evidence to the contrary is either ignored or dismissed as wrong. The costs of making the change are grossly underestimated. Half-truths and lies are used to help bolster the case for going ahead.

Brexit of course is still a work in progress. The UK only triggered Article 50 at the end of March, and is, as I write, in the throes of a general election campaign. The belief in the current and probable future UK governments is that a deal with the EU that is ‘best for Britain’ can be worked out, and trade agreements with other countries will be easily arranged. In the words of Boris Johnson, ‘we can have our cake and eat it’, although all the evidence from early discussions suggest that this is an unlikely outcome. We will see what happens.

What happened to the IT project I described earlier? The organisation’s management ignored our advice and went ahead with the proposed move of the applications. After spending about five times our most optimistic cost estimate and three times our more pessimistic figure, the project was abandoned after about two years, leaving nothing to show for it. The applications now happily run in a new level of the original platform.

Notes and sources

[1] More information is available about public sector projects. The private sector manages to conceal problems more effectively. One freely-available source is: Overspend? Late? Failure? What the Data Say About IT Project Risk in the Public-Sector. Budzier, A and Flyvbjerg, B, 2012, University of Oxford, Saïd Business School:


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  1. You know that I come from identical IT experiences. IT has become a key and critical part of any large organization. Sometimes their CEOs feel they are visionairs and therefore need to make strategic moves in order to achieve something that they are not even able to scientifically explain but they trust to be a significant improvement. So they move, almost at any cost. Because it is a strategic vision, the one they are pursuing. The richest people in the world, who created their fortune via financial bets, did exactly this: they followed their smell and applied some risk.
    Time will tell.
    You Brits (or should I say English?) did something different, to my opinion. You conceptually believe that there should be an advantage in staying together, but arrogantly believe that there it is no hope in trying to fix the current model and therefore better for you to quit at the soonest. You therefore are not moving away from an IT solution that works and you do not trust anymore or deciding to sell the current stocks and buy more promising ones: you simply do not trust other people, unless – my observation – you can be in control of them.
    Again, time will tell. But it is likely the history will much easily forgive the CEOs and Fin Gurus who made a wrong bet.

  2. Most interesting case study. However the Brexit sentiment is fundamentally viceral.

    I am a jazz musician and on a visit to the United Kingdom I was invited to play with a jazz group
    performing at Conservative Club situated in an affluent region of the North West. I played the second half and
    was announced as being ” – Who comes from Brussels”. The not insubstantial audience reacted like a pack of Povlov’s Dogs.
    Instant reflex conditioning. A unified “Urrrrr…” from the throats of the assembled burghers.

    The result of the Brexit Referendum was of no surprise to me. I always knew that if the – Great English Public – were given the
    opportunity they would vote leave. A very significant percentage from all classes in England continue to consider themselves to be superior to other nationalities.

    Within the political establishment vanity and the delusions that fuel vanity contribute significantly. Fully embracing Europe would define
    the reality of their relative importance in world affairs. Fully embracing Europe would define them as decision makers from a relatively small nation. Preference is given to perpetuate the fiction that they are big hitters on the global stage.

    Some of the more extreme Brexit air heads not only want to leave the European Union but actively relish the thought of it destruction. Historically England has always feared a united Europe and did everything to instigate divide and rule. The problem is that GB is no longer GB it is just B.

    This is not the time or the platform to continue this response at any greater length. But I would in particular make a comment about another shibboleth beloved by some sections of the ruling elites and other sections of English society. The special relationship with the USA. Mrs May (Nuts in May) said it all a few weeks ago in a Freudian slip related to leaving the EU. “The USA and GB can return to the position of leading the world”.

    Within Europe England could – with unbiased vision – have made a really significant impact on future international affairs. Outside of Europe. Oh dear…

    1. Thanks for taking the time to comment. As you will have gathered, I am amomg those who deeply regret the result of the referendum. It was wrong to call it in the first place – the UK is a representative democracy not a plebiscite one – and, if it had to be called, a wider threshold should have been set. In fact, just 37% of the electorate voted to leave. The reasons people voted leave were many and various. Some did not understand how the EU works, others believed untruths, and others just wanted to tell the government that they were unhappy. So I perhaps disagree with you that a vote to leave was a foregone conclusion. I suspect other nations might also have a close vote if there were a referendum.

      You remark that a “very significant percentage from all classes in England continue to consider themselves to be superior to other nationalities”. What is your source for this information? Have you seen a survey confirming this view? Is it possible that the same could be said for most nations – France, Germany, USA?

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